Privacy Policy of East Bay Automotive Sales & Service
This Privacy Policy describes how East Bay Automotive Sales & Service ("we," "us," or "our") collects, uses, and shares your personal information when you interact with our services, including our website, vehicle sales, and automotive repair services. We are committed to protecting your privacy and ensuring the security of your personal data.
Information We Collect
We collect various types of information, including personal data, to provide and improve our services.
Information You Provide Directly to Us:
- Contact Information: Your name, physical address, email address, and telephone number when you inquire about a vehicle, schedule a service appointment, or contact us through our online platform or in person.
- Vehicle Information: Details about your current vehicle or the vehicle you are interested in purchasing, such as make, model, year, VIN (Vehicle Identification Number), mileage, and service history.
- Transaction Information: Information related to your purchase or service, including payment details (though we do not store full payment card numbers on our servers), financing inquiries, and trade-in details.
- Communications: Records of your communications with us, including emails, phone calls, and messages submitted through our online forms.
Information Collected Automatically:
- Website Usage Data: When you visit our website, we may automatically collect certain information about your device and browsing activity, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. This information helps us analyze website traffic and improve user experience.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
How We Use Your Information
We use the information we collect for various purposes, including:
- Providing Services: To process your vehicle purchases, schedule and perform automotive repair and maintenance services, and fulfill your requests.
- Communication: To communicate with you about your inquiries, appointments, vehicle status, and service updates, as well as to send you relevant information about our products and services.
- Improving Our Services: To understand how our customers use our services, conduct research and analysis, and enhance the quality of our vehicle offerings and repair operations.
- Marketing: To send you promotional offers, newsletters, and other marketing communications that we believe may be of interest to you, in accordance with your communication preferences and applicable laws.
- Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.
How We Share Your Information
We may share your personal information with third parties in the following circumstances:
- Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business, such as payment processors, website hosting, analytics providers, and marketing agencies. These service providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
- With Your Consent: We may share your information with other third parties when we have your explicit consent to do so.
Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration. While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
Your Rights and Choices
You have certain rights regarding your personal information:
- Access and Correction: You have the right to request access to the personal information we hold about you and to request corrections to any inaccurate or incomplete data.
- Opt-Out of Marketing: You can opt out of receiving promotional communications from us by following the unsubscribe instructions included in our emails or by contacting us directly. Please note that even if you opt out of marketing communications, we may still send you non-promotional messages related to your transactions or our ongoing business relationship.
- Cookies: You can manage your cookie preferences through your browser settings.
Children's Privacy
Our service is not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16 without verification of parental consent, we will take steps to remove that information from our servers.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
- Physical Address: 5844 Stewart St, Milton, FL 32570